Terms of use and privacy

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Last updated: August 9, 2019

1.- Owner and Data Controller

The owner of this website and the data controller is Tu Nombre S.L. (hereinafter the “Service”), with registered address at Tu Dirección Aquí, Tax ID number B75000000.

TU EMPRESA está inscrita en el Registro Mercantil de CIUDAD, Tomo NÚMERO DE TOMO, folio NÚMERO DE FOLIO, sección SECCIÓN, inscripción NÚMERO DE INSCRIPCIÓN y con hoja NÚMERO DE HOJA.

Email address: legal@tudominio.com

Use of the website grants you the status of user, and by doing so you accept the terms and conditions set out below.

2.- External links

This website may link to other websites.

However, we do not exercise any type of control over such sites or their content, which are in fact subject to their own terms and conditions. We also do not assume any association or responsibility for them, nor do we guarantee their technical availability, quality, reliability, accuracy, or truthfulness.

3.- Intellectual and Industrial Property

The Service is the owner or licensee of all intellectual and industrial property rights of its website, as well as of the elements contained therein.

Therefore, the reproduction, distribution, public communication, and transformation of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, is expressly prohibited without the authorization of the Service.

4.- Data Protection

4.1.- Information collected

The personal and non-personal information collected will vary depending on how you use the website and its features.

The personal and non-personal information collected will reach us through two channels: 1) information collected automatically, and 2) information you voluntarily provide.

4.1.1.- Automatically collected data

This information consists of:

  • Information collected through cookies or similar mechanisms stored on your device, always with your consent. Please consult our Cookie Policy for more information.
  • The IP address from which the connection is made, the type of device used and its characteristics, the operating system version, browser type, language, date, country, time of the request, referring URL, or mobile network used, among others.
  • Website usage data and possible errors detected during its use, such as pages not found or incorrect displays.

4.1.2.- Voluntarily provided data

This information consists of:

  • The information contained in messages sent through the website’s contact channels. For example, your email, alias or name, subject, or message.
  • The personal or non-personal information required to leave a comment on posts in the news section, such as the content of the comment, name, email, and website.
  • The data provided to register as a user. For example, your email, alias or name, subject, or message.
  • The personal information required to subscribe to the newsletter, such as your email address.

(Remove or include only those processing activities that are necessary)

4.2.- Rights

We inform you that completing the forms is voluntary. However, if you do not complete the mandatory fields (marked with an asterisk), the use of some website features may not be possible or may be limited.

The personal data you provide will be incorporated and processed in files owned by the Service in order to respond to your requests.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability at any time by sending an email to: legal@tudominio.com or by post to: Tu Dirección Aquí.

In both cases, you must identify yourself with your full name and include a copy of your national ID or equivalent identification.

Here you can find the different forms to exercise these rights.

If you have given consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on consent prior to its withdrawal.

Additionally, if you believe there is a problem with how we are handling your data, you may submit your complaints to the relevant data protection authority, with the Spanish Data Protection Agency being the competent authority in Spain.

4.3.- Use of Data

The data provided to the Service will be used to:

  • Respond to your requests, with the legal basis being our legitimate interest in answering and resolving our users’ inquiries.
  • Provide you with access as a user to our services, with the legal basis being our legitimate interest in providing and managing the service.
  • Publish your comments in the blog section of our website, with the legal basis being your consent.
  • Send you our latest news and updates through our newsletter, with the legal basis being your consent.

4.3.1.- In emails and contact forms

The website uses SSL encryption, which allows users to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding activity records owned by the Service.

In this regard:

  • We will receive your IP address, which will be used to verify the origin of the message in order to offer you appropriate recommendations (for example, presenting information in the correct language) and to detect possible irregularities (such as potential cyberattack attempts on the Service), as well as data related to your ISP.
  • You may also provide us with your data via telephone, email, and other communication channels indicated.

4.3.2.- On social networks

We have profiles on some of the main social networks on the Internet, and the Service is responsible for data processing related to the data published on them (for example, photos uploaded by the Service in which people’s faces appear).

Such data will be processed in accordance with what each social network allows for corporate profiles. Therefore, when not prohibited by law, we may inform our followers through any means permitted by the social network about our activities or offers, as well as provide personalized customer service.

In no case will we extract data from social networks unless explicit and specific consent has been obtained from the user.

When, due to the nature of social networks, exercising your rights depends on modifying your profile, we will help and advise you to the best of our ability.

4.4.- Data retention

Below is the period for which the data processed by the Service will be retained:

  • Aggregated data will be retained indefinitely.
  • Customer data will be retained for the minimum time necessary and may be kept for up to:
  • 5 years, pursuant to Article 1964 of the Civil Code (personal actions without a special time limit).
  • 6 years, pursuant to Article 30 of the Commercial Code (accounting books or invoices, for example).
  • User data uploaded by the Service to pages and profiles on social networks will be retained from the moment the user gives consent until it is withdrawn.
  • Data provided for the newsletter will be retained from the moment the user gives consent until it is withdrawn.

5.- Service providers and others

There are third parties that manage part of the Service.

The Service requires them to comply with this Privacy Policy insofar as it is applicable to them, and they must also have their own privacy policy. However, the Service will not be responsible for compliance with such policies.

Under certain circumstances, the Service may share, use, retain, or disclose Personal Information with third parties, in a non-aggregated manner:

  • To provide the Service:

Service providers who perform functions on our behalf, including payment processing, analytics, or data hosting. Service providers may collect and access information necessary to perform their functions, but are not permitted to share or use the information for any other purpose.

  • To cooperate with competent authorities:

If we believe it is reasonably necessary to comply with any law or legal process. In any case, we will only provide the information required.

If necessary to detect, prevent, or otherwise address and pursue fraud, security, or technical issues related to the Service.

6.- Liability

To the extent permitted by law, the Service shall not be liable for: a) errors or omissions in the content; b) lack of availability of the website; or c) the transmission of malicious programs in the content, despite having taken all reasonable technological measures to prevent it.

7.- Modifications

The Service reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, remove, or add content and services provided through it, as well as the way in which they are presented.

Furthermore, these terms and conditions may change at any time. Modifications will take effect from the moment they are published.

8.- Cookies

Please consult our Cookie Policy to learn about our use of cookies.